000029443 - Unable to generate an RSA Archer Package: Unable to retrieve Level Layout information for the given Level

Document created by RSA Customer Support Employee on Dec 15, 2016•Last modified by RSA Customer Support on Apr 23, 2019
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Article Number000029443
Applies ToRSA Product Set: RSA Archer Suite
RSA Version/Condition: 5.x, 6.X
IssueThe user is unable to create a Package of the Application or Questionnaire and may also be unable to open the Application or Questionnaire through the Application Builder:

The following sample exceptions are from the JobFramework log file:
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
  <ApplicationData>
    <TraceData>
      <DataItem>
        <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
          <TraceIdentifier>Archer.Packaging</TraceIdentifier> 
          <UserId>70996</UserId> 
          <Description>Unable to retrieve Level Layout information for the given Level</Description> 
          <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain> 
          <Exception>
            <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> 
            <Message>Unable to retrieve Level Layout information for the given Level</Message> 
            <Source>ArcherTech.Packaging</Source> 
            <ContextData>
              <LevelId>326</LevelId> 
              <LevelGuid>{b79a5937-e2b4-41b7-83a9-62477aa7a6e8}</LevelGuid> 
              <LevelName>Findings</LevelName> 
              <Level_ModuleId>495</Level_ModuleId> 
              <Level_ModuleGuid>{1935a34e-4cbd-4c3f-8b92-586147c8e47f}</Level_ModuleGuid> 
              <Level_ModuleName>Copy of Findings</Level_ModuleName> 
            </ContextData> 
            <StackTrace>
              at ArcherTech.Packaging.Actions.Generation.GeneratePackage.ThrowMissingLevelLayoutException(SessionContext sessionContext, Level level) 
              at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;&gt;c__DisplayClassfe.&lt;GenerateLevelLayouts&gt;b__fa(GenerateContext context, ExecuteActions`1 ignored)
            </StackTrace> 
          </Exception> 
        </TraceRecord> 
      </DataItem> 
    </TraceData> 
  </ApplicationData> 
</E2ETraceEvent>
ResolutionSolution 1: 

Delete the specified Application or Questionnaire mentioned in Level name in the log from Manage Applications or Manage Questionnaire page because the Application/Questionnaire is basically corrupted and is a bad copy. Most likely, the initial copy was not successful and it failed due to which it has many missing components. 

Below is an excerpt from the error log indicating a corrupted level layout.
<Message>Unable to retrieve Level Layout information for the given Level</Message>
<StackTrace>
at ArcherTech.Packaging.Actions.Generation.GeneratePackage.ThrowMissingLevelLayoutException(SessionContext sessionContext, Level level)
at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;&gt;c__DisplayClass10a.&lt;GenerateLevelLayouts&gt;b__106(GenerateContext context, ExecuteActions`1 ignored)
</StackTrace>


Solution 2:

If you are able to open the layout through Application Builder; it could be possible that one of the objects has an invalid layout such as an empty tab/section, or is missing information.

Additionally, below is a helpful query which will help us retrieve the layout information from the backend database:

Query for 5.x versions Pre 5.5.2


/*  List layout objects for module.  Insert module ID in Where statement */

SELECT 
lm.layout_module_id,m.module_id,m.module_name,l.level_id,l.level_name,
lt.layout_tab_id,lt.layout_tab_name,
ls.layout_section_id,ls.layout_section_name,ls.guid,
lo.layout_obj_id,lo.field_id,lo.layout_obj_name,lo.guid

FROM tblIVLayoutModule lm
JOIN tblModule m on m.module_id=lm.module_id
JOIN tblLevel l on l.module_id=m.module_id
JOIN tblIVLayoutTab lt on lt.layout_module_id=lm.layout_module_id
JOIN tblIVLayoutSection ls on ls.layout_tab_id=lt.layout_tab_id
JOIN tblIVLayoutObject lo on lo.layout_section_id=ls.layout_section_id

WHERE m.module_id=240  --<< INPUT MODULE NAME

ORDER BY lt.layout_tab_id,ls.layout_section_id,lo.layout_obj_name


Query for versions 5.5.2 or later:


SELECT 
lm.layout_module_id,m.module_id,mT.module_name,l.level_id,LevT.level_name,
lt.layout_tab_id,ltT.layout_tab_name,
ls.layout_section_id,lsT.layout_section_name,ls.guid,
lo.layout_obj_id,lo.field_id,loT.layout_obj_name,lo.guid

FROM tblIVLayoutModule lm
JOIN tblModule m on m.module_id=lm.module_id
join tblModuleTranslation MT ON MT.module_id = M.module_id
JOIN tblLevel l on l.module_id=m.module_id
join tblLevelTranslation LevT ON LevT.level_id = L.level_id
JOIN tblIVLayoutTab lt on lt.layout_module_id=lm.layout_module_id
Join tblIVLayoutTabTranslation LTT ON LTT.layout_tab_id = Lt.layout_module_id
JOIN tblIVLayoutSection ls on ls.layout_tab_id=lt.layout_tab_id
JOIN tblIVLayoutSectionTranslation LST ON LST.layout_section_id = LS.layout_section_id
JOIN tblIVLayoutObject lo on lo.layout_section_id=ls.layout_section_id
JOIN tblIVLayoutObjectTranslation LOT ON LOT.layout_obj_id = LO.layout_obj_id

WHERE m.module_id=240  --<< INPUT MODULE NAME

ORDER BY lt.layout_tab_id,ls.layout_section_id,loT.layout_obj_name



 

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