|Applies To||RSA Product Set: Adaptive Authentication for eCommerce|
RSA Product/Service Type: Back Office
|Issue||A user with SuperAdmin privileges needs to reset his/her password but cannot find how to do so within RSA Adaptive Authentication for eCommerce.|
|Cause||RSA Customer Support is no longer able to directly make changes to any RSA Adaptive Authentication for eCommerce Back Office user account requests. Instead, the RSA SaaS Operations team must process requests to create or reset Super Administrator-level accounts.|
These changes were to meet PCI compliance requirements.
|Resolution||Follow the steps below if a user account with Super Administrator privileges needs to be created or the password for an existing account must be reset.|