000034546 - After deleting a user with otp enrollment a records hangs in ACSPACCOUNTINFO table in RSA Adaptive Authentication (OnPrem) 7.3 P1

Document created by RSA Customer Support Employee on Dec 21, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034546
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3 P1
Platform: CentOS
O/S Version: 6
 
IssueAfter deleting a user with otp enrollment a records hangs in ACSPACCOUNTINFO table.
Resolution

Please add the below mentioned jar's in AdaptiveAuthenticationAdmin\WEB-INF\lib which are present in AdaptiveAuthentication\WEB-INF\lib and restart the server this will resolve the issue.


1) rsa-acsp-external-method1-impl-7.3.0.1.0
2) rsa-acsp-external-method2-impl-7.3.0.1.0
3) rsa-acsp-external-method3-impl-7.3.0.1.0

Workaround

Please add the below mentioned jar's in AdaptiveAuthenticationAdmin\WEB-INF\lib whic are present in AdaptiveAuthentication\WEB-INF\lib and restart the server this will resolve the issue.


1) rsa-acsp-external-method1-impl-7.3.0.1.0
2) rsa-acsp-external-method2-impl-7.3.0.1.0
3) rsa-acsp-external-method3-impl-7.3.0.1.0

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