|Applies To||RSA Product Set: Identity Governance & Lifecycle |
RSA Version/Condition: 6.9.1 P15
|Issue||After upgrading from 6.9.1 Pxx to 6.9.1 P15, the system is unresponsive and keeps crashing with the following symptoms:|
Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment.
The below commands may be used to determine if the number of open files limit is low in relation to the full list of open files and if the number of open files seems to be growing over time.
Here is a sample session:
|Cause||This issue is caused by system configuration limitations indicating that all available file handles for the process have been used.|
This was brought about by one of the fixes in 6.9.1 P15, where the property file loading implementation did not handle the file stream properly, keeping multiple file descriptors in an open state for some time.
|Resolution||This issue is resolved in the following RSA Identity Governance & Lifecycle patches:|
|Workaround||The workaround for this issue is to increase the ulimits at the operating system level. To do this, login as root and edit the /etc/security/limits.conf to increase the limits and then restart RSA Identity Governance & Lifecycle.|
Please refer to RSA Knowledge Base Article 00003869 -- What are the recommended ulimit settings in /etc/security/limits.conf for use with RSA Identity Governance & Lifecycle for more information on setting ulimits.