Article Content
Article Number | 000033711 |
Applies To | RSA Product Set: Adaptive Authentication (Hosted) RSA Product/Service Type: Adaptive Authentication (Hosted) |
Issue | The customer may open a case requesting that challenge questions and answers for a particular user-id or user ids or at the FI or regional level are provided by RSA. |
Resolution | Step 1 : Call the customer from the number provided in the case notes and request the customer for the following information. - Ask the customer for specific RSA user-id or RSA user-ids. - Ask the customer for specific date and time for the transaction. - Ask the customer for the particular FI ID. Step 2 : After getting all the details from the customer, raise a SAAS case regarding this issue. Step 3 : The Ops team will provide an attachment containing the challenge questions and answers. Step 4 : Forward the attachment to the customer. |