000034547 - After user is UNLOCKED, OTP is code is not generated in RSA Adaptive Authentication (on Premise) 7.3 P1

Document created by RSA Customer Support Employee on Dec 23, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034547
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3 P1
 
IssueOTP is not getting generated after user getting locked, unlocked, update user, analyze and challenge. 
Below is the scenario (workflow):
1. Create User
2. Enroll User with OTP
3. Analyze User
4. Challenge User: OTP is generated as expected
5. Authenticate User is entering wrong OTP, after max attempt user is getting LOCKED
6. Unlock User
7. Update User (setting user status as VERIFIED)
8. Analyze User
9. Challenge User: OTP is not generated with statuscode as PENDING

 
CauseThis is a bug.
Resolution

Please add the following jar's in AdaptiveAuthenticationAdmin\WEB-INF\lib  and restart the server 


1) rsa-acsp-external-method1-impl-7.3.0.1.0
2) rsa-acsp-external-method2-impl-7.3.0.1.0
3) rsa-acsp-external-method3-impl-7.3.0.1.0


This workaround will resolve the issue. The jar files are attached in JIRA AA-18245

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