|Applies To||This article applies to RSA customers or partners who had originally registered on the now decommissioned RSA SecurCare Online (SCOL) website prior to the existence of RSA Link.|
|Issue||After logging in to the RSA Link website a page entitled RSA Link Single Sign-On Error is displayed that states the following:|
Alternatively, a Jive SSO Error page may be displayed with the message below.
When attempting to register for an RSA Link account the error message below is displayed.
|Cause||This issue occurs due to a discrepancy with your account that needs to be corrected, after which you will be able to re-register on the RSA Registration Portal.|
|Resolution||To resolve this issue, contact RSA Customer Support and reference this article for further assistance.|
This does not apply to RSA employees, who may see this error for a different reason. Click here for more details.