000034344 - Error message "You cannot remove the default dashboard" while removing a dashboard in RSA Security Analytics

Document created by RSA Customer Support Employee on Dec 29, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034344
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: User Interface
RSA Version/Condition:
IssueIn RSA Security Analytics, the Default Dashboard can be copied using the button below.
User-added image

Generally, the newly copied dashboard has to be saved with different names.
But, It also allows users to copy with same Default Dashboard. This creates multiples dashboards entitled "Default" as shown below.
User-added image

When removing the Default dashboard, the user interface displays the error below.
User-added image
CauseThis error appears only when a user attempts to remove the original default dashboard, which is not permitted.
ResolutionPlease follow below steps to remove the duplicate Default dashboards.
  1. Log in to the RSA Security Analytics UI as an administrative user.
  2. Switch to another dashboard that is not the original default by using the drop down which is not default (SA has only one default dashboard.
  3. Click the Remove dashboard ( - ) button as highlighted below.
    User-added image
  4. After removing the duplicate dashboards, only one default dashboard will remain.
    User-added image