|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: SA Core Appliance, iDRAC
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x, iDRAC7
O/S Version: 6
|Issue||Opening Virtual Console from iDRAC Web UI fails with the following error.|
The viewer has terminated.
Reason: The network connection has been dropped.
|Cause||The issue can occur when the port 5900 is blocked by the firewall. 5900 needs to be open for Virtual Console connection.|
|Resolution||Please modify the firewall rule to allow port 5900.|
Please refer to the following link for additional ports required for iDRAC connection.