000034591 - How to clear the "Copies decreasing" status on RSA Download Central when removing licenses from an RSA Security Analytics Server

Document created by RSA Customer Support Employee on Dec 29, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034591
Applies ToRSA Product Set: Security Analytics, NetWitness Logs and Packets
Platform:  RSA Download Central
IssueWhen removing licenses from an RSA Security Analytics server ID you may see a status of "Copies Decreasing".
While the license being unmapped shows this status it is not completely removed from the RSA Security Analytics server ID it was attached to and, as such, cannot be used for another RSA Security Analytics server ID.
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ResolutionClick the "Download Capability Response" and save the file. and then refresh the window with the F5 button.
After the page is refreshed you will notice that the license is not removed from the list of associated licenses. Proceed to map the license to the new License Server ID.

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