000034347 - Save Review Items count is not matching the selected items in RSA Identity Management and Governance

Document created by RSA Customer Support Employee on Dec 30, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034347
Applies ToRSA Product Set: Identity Management and Governance
RSA Version/Condition: 6.9.1, 7.0
IssueIn Account Access Review after changing the account user if a reviewer takes any action on Account and Account entitlements, the count on the summary page while saving the changes displays incorrectly.  For example,
  1. Generate an Account Access Review.
  2. Select an account that has an entitlement to review.
  3. Click on Maintain on the account name and entitlement. You will see a pop-up showing 2 as Maintain, which is correct since you have selected two items to maintain (account name and entitlement).
User-added image

  1. Click on Edit Users and change the user.
  2. Now if you click Maintain on the same account name and the entitlement, the pop-up will show 1 as Maintain, even though you have selected two items to maintain, the same as in the screenshot above,
User-added image
CauseWhile rendering an Account Review summary, RSA Identity Management and Governance uses Review Rows stored in a wizard.  Review Rows were not updated in the wizard when a user was updated for a given account.  This results in an incorrect count in the Review Summary screen while saving review changes.
ResolutionUpgrade to 6.9.1 P20, 7.0.0 P06 or 7.0.1 P02 to resolve this issue.