|Applies To||RSA customers or partners with active maintenance contracts|
|Issue||Accessing a restricted community (for example, RSA Archer Customer/Partner Community), a downloads page (such as RSA Authentication Manager 8.2 Downloads), or restricted content on RSA Link, generates an Unauthorized message, such as shown below:|
This place or content does not exist or access to it is restricted. If you think this is a mistake, please confirm that you are logged in and that the URL is correct, then contact RSA Customer Support for assistance.
|Cause||Some pages and content, such as the examples above, on RSA Link are restricted to RSA customers or partners with valid maintenance contracts.|
In order to be recognized as such, customers, and partners must select the I am an RSA Customer or Partner option when registering for an account on the RSA Registration Portal and provide a valid serial number, license key, site ID, or contract number. If you use RSA Archer, note that you must use a license key, site ID, or contract number.
If this was not performed when a user first registered, he or she can return to the RSA Registration Portal and re-register with the same email address, this time selecting the I am an RSA Customer or Partner option and supplying the required information, and additional access will be granted. The user is not be required to update any passwords, On-Demand Authentication (ODA) information, or security questions.
|Resolution||If you have registered as a customer or partner and have a valid maintenance contract, but are still receiving the Unauthorized message when accessing a page or content on RSA Link, please contact RSA Customer Support and provide the URL that you are attempting to access and they can assist further in resolving the issue.|
|Notes||Full instructions on registering for an RSA Link account can be found here.|
The video below also demonstrates the process.