000012202 - Appliance service issues on the S3 RSA NetWitness Broker

Document created by RSA Customer Support Employee on Jan 10, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012202
Applies ToRSA NetWitness NextGen
RSA NetWitness NextGen 9.5
RSA NetWitness Broker
IssueAppliance service issues on the S3 RSA NetWitness Broker.
On the Series 3 Broker, and possibly other Series 3 1 U appliances, the Appliance service may show a false error or warning with the hard drive, due to a new model of raid card not being recognized by the Appliance service.  This is confirmed in version 9.5.5.6.
ResolutionDetermine RAID Card Model

The card model is LSI MegaRAID SAS 9260-4i.   This can be confirmed by running one of the following, depending on which raid tool is installed:

/opt/MegaRAID/CmdTool2/CmdTool2 -adpallinfo -a0 | grep LSI
/opt/MegaRAID/MegaCli/MegaCli64 -adpallinfo -a0 | grep LSI
Legacy Article IDa58785

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