000013776 - RSync Update Error related to SELinux when updating an RSA NetWitness 8.5 or 8.6 appliance

Document created by RSA Customer Support Employee on Jan 10, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013776
Applies ToRSA NetWitness NextGen
RSA NetWitness NextGen 8.5
RSA NetWitness NextGen 8.6
RSA NetWitness Decoder
RSA NetWitness Concentrator
RSA NetWitness Hybrid
RSA NetWitness Broker
IssueRSync Update Error related to SELinux when updating an RSA NetWitness 8.5 or 8.6 appliance.
Errors similar to the following are displayed during the update process:

Updating NetWitness files
  dir: ver
rsync: link_stat "/tmp/nwftp/update/1/working/update/home/NetWitness/ver" failed: Permission denied (13)
rsync: ERROR: cannot stat destination "/home/NetWitness//": Permission denied (13)
rsync error: errors selecting input/output files, dirs (code 3) at main.c(507) [receiver=2.6.9]
rsync: connection unexpectedly closed (8 bytes received so far) [sender]
rsync error: error in rsync protocol data stream (code 12) at io.c(453) [sender=2.6.9]
ERROR: Exiting....Failed to update NetWitness files: ver in dir: /tmp/nwftp/update/1/working/update  code: 12 at 2009-01-05 10-00-58

Resolution

To resolve the issue, SSH into the appliance and type the following command:  setenforce 0

You may need to upload the file again but the update should proceed as expected.

Legacy Article IDa58545

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