000014337 - Error message '[Engine] [failure] Failed to connect to SNMP AgentX Master due to error Connection refused' is displayed during boot on an RSA NetWitness appliance

Document created by RSA Customer Support Employee on Jan 10, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014337
Applies ToRSA NetWitness NextGen
RSA NetWitness NextGen 9.6 and above
IssueError message  "[Engine] [failure] Failed to connect to SNMP AgentX Master due to error Connection refused" is displayed during boot on an RSA NetWitness appliance.
CauseThis error logs because SNMP is not configured on the appliance.
ResolutionRefer to the knowledgebase article How to enable SNMP in RSA NetWitness NextGen 9.6 and above or in RSA Security Analytics for instructions on how to enable SNMP on RSA NetWitness appliances running version 9.6 or above.

Once the steps in the article have been applied, messages similar to the following should be displayed instead of the original error:

Sep 13 13:51:44 NWAPPLIANCE14837 nw[23170]: [Engine] [info] Create AgentX session 5
Sep 13 13:51:44 NWAPPLIANCE14837 nw[23170]: [Engine] [info] Registered MIB in AgentX session

Legacy Article IDa59823

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