Resolution | - Login to the primary Authentication Manager server.
- Launch the Windows services.msc.
- Starting at the top of the list for the RSA Authentication Manager services, stop all RSA services.
- When all of the services are stopped, reboot the server.
- Wait for all RSA services to come back online, and make sure you can log onto both the Security Console and Operations Console.
- Repeat steps 1 - 5 with each replica, making sure to complete the steps on one replica before moving to the next.
- Log in as a local administrator to the primary Authentication Manager server.
- Open a command prompt and navigate to RSA_HOME\RSA Security\RSA Authentication Manager\utils. By default, RSA_HOMEis be C:\Program Files.
- Run the command rsautil manage-replication -a pause. You will be prompted to enter the master password.
- Download the IMS_UTILS_PKG.pck file from the RSA SFTP site.
- Copy the file ims_utils_pkg.pck to C:\Temp.
- Rename the existing IMS_UTILS_PKG.pck file in RSA_HOME\RSA Security\RSA Authentication Manager\utils. If the file does not exist, then this is a good indication that you are not yet running SP4, although it is also possible that the older file has been deleted.
- Move the new file from C:\Temp to ..\utils.
- Issue the following command (notice the requirement to confirm that you wish to execute SQL during the run of the command):
rsautil manage-data -U rep -a exec-sql -f IMS_UTILS_PKG.pck Enter Master password: <enter master password> Manage Database ims-2.0.4-build20110222120046 Copyright (C) 2010 RSA Security Inc. All rights reserved. %% Running at: myserver.acme.net:[necq3n12] %% =========================================== % Execute SQL % =========================================== Are you sure you want to execute the SQL file [c:\temp\IMS_UTILS_PKG.pck] ? (Y/N): y SQL*Plus: Release 10.2.0.5.0 - Production on Fri May 27 11:47:01 2011 Copyright (c) 1982, 2010, Oracle. All Rights Reserved. Connected to: .Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - Production With the OLAP, Data Mining and Real Application Testing options Package created. Package body created. SQL> Disconnected from Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - Production With the OLAP, Data Mining and Real Application Testing options Done... bash-3.00$
- Repeat steps 8 - 14 with each replica, making sure to complete the steps on one replica before moving to the next.
- From a command prompt on the primary, navigate to RSA_HOME\utils and issue the following command:
rsautil manage-replication -a resume
- To ensure all resources are returned and there are no hung processes, it is recommended that the instance be rebooted following this procedure.
|