000033379 - Replication Showing Internal Replication Error During Upgrade to RSA Authentication Manager 8.2

Document created by RSA Customer Support Employee on Jan 11, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033379
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2
Platform: SUSE Enterprise LINUX 11
IssueAn administrator has noticed the replication status is showing "Internal Replication Error" during the authentication manager 8.2 software update process.
CauseThe authentication manager primary instance during the 8.2 software update is at a different software level when compared with the other authentication manager instances in the authentication manager deployment hence the message "Internal Replication Error" showing for replication.
Resolution

An administrator must ensure that all of the authentication manager instances in the authentication manager deployment are running the same software level (e.g. RSA Authentication Manager 8.2 software) to ensure replication returns as "Normal".
Where replication is not reporting as "Normal" after applying the RSA Authentication Manager 8.2 software update to all authentication manager instances in the authentication manager deployment then please contact RSA Customer Support and have the serial number of the authentication manager license ready to open a support case.

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