000033320 - Implementation of Reminder Email as Escalations in RSA Via Lifecycle and Governance

Document created by RSA Customer Support Employee on Jan 11, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033320
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0
Platform: Wildfly
IssueIn RSA Via Lifecycle and Governance version 7.0 P01 reminder emails are sometimes sent twice or more in a day to notify about a change request. For example, in the screenshot below the due date is set to 4 days and the escalations are configured to send email 4 days prior to the due date. However we can see two emails are triggered as reminder on the first day.
 
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Here we can see that a reminder email was triggered twice on 9 June 2016 at 10:55 AM:
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ResolutionThis issue was fixed in V7.0 P02. In the screenshot below we can see the due date is set at 5 days and the escalations are configured to send email 5 days prior to the due date. The reminder emails are sent only once per day which is the expected behavior.
 
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Reminder emails are triggered once per day:
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