000033339 - Singular Application slow performance and 'request timed out' log errors when attempting to edit/save a record and/or navigate between tabs in RSA Archer 5.5.1 record

Document created by RSA Customer Support Employee on Jan 11, 2017•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033339
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.1
Issue

The following snippet is from the w3wp log file:


<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
  <ApplicationData>
    <TraceData>
      <DataItem>
        <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
        <TraceIdentifier>Archer.Web</TraceIdentifier>
        <LogReferenceId>042216-162308-5079</LogReferenceId>
        <Description>Request timed out.</Description>
        <AppDomainXXXXXXXXXX</AppDomain>
        <ContextData>
          <BaseUrl>baseurlhere</BaseUrl>
          <id>2487460</id>
          <Module>ModuleId: 195, ModuleName: XXXXX, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
        </ContextData>
        <Exception>
          <ExceptionType>System.Web.HttpException, System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType>
          <Message>Request timed out.</Message>
          <Source />
          <StackTrace />
        </Exception>
        </TraceRecord>
      </DataItem>
    </TraceData>
  </ApplicationData>
</E2ETraceEvent>

 
Cause
An investigation of Record Permissions Fields revealed that 2 recently added manual RP Fields were configured as 'Dropdown' instead of 'Values Popup', which caused slowness due to all users being loaded during the Edit process.
ResolutionChange the Display Control to 'Values Popup'.

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