000034151 - Index out of bound error during RSA Archer web service installation

Document created by RSA Customer Support Employee on Jan 11, 2017•Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000034151
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X, 6.X
Platform: Windows
 
IssueWhile installing RSA Archer web service the "index out of bound" error pops up while selecting the Archer web site location (Default web site or any application under default website)
CauseIt happens if the default website is not properly set up and not pointing to the website root directory. Since, Archer installer cannot determine which location to install the web service.
ResolutionGo to IIS - > Expand Sites- > Right click on the 'Default Website' - > Advance settings - > Set an appropriate path and application pool for the default web site. 
Perform IISreset
Rerun the installer. It will work this time.

Attachments

    Outcomes