000033402 - Search functionality not working on some records in RSA Archer 5.5.1

Document created by RSA Customer Support Employee on Jan 11, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033402
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.1
IssueArcher version 5.5 SP1 P2 HF1 Multiple times during the month users have faced issues with Search functionality not working, index rebuilt was executed but issue appeared again. A reindex does resolve the problem but takes several days to complete. Client needs a better method to target specific records.  
WorkaroundClient discovered that if a specific application is recalculated this cases all of the records in that application to be reindexed, resolving the problem.