000017061 - How to update the SAS 8888ELP RAID Controller Firmware on an RSA NetWitness appliance

Document created by RSA Customer Support Employee on Jan 11, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017061
Applies ToRSA NetWitness NextGen
SAS 8888ELP RAID Controller
IssueHow to update the SAS 8888ELP RAID Controller Firmware on an RSA NetWitness appliance.
What is the latest supported firmware version available for the LSI MegaRAID SAS 8888ELP RAID controller and what is the procedure for updating it?
Resolution

The latest supported firmware version for the 8888ELP RAID controller is 1.40.342-1650.  If your RAID controller is not running at least this version, RSA NetWitness Support strongly recommends updating your 8888ELP's firmware for the most recent performance and stability improvements provided by LSI.  This will require a power-cycle of your NetWitness appliance.


 


 


Determining Your Current Firmware Version:


1.  Ssh into your appliance as root


 


2.  Copy and paste the following commands to set your RAID controller utility and output the RAID controller's :


 


if [ -f "/opt/MegaRAID/CmdTool2/CmdTool2" ]; then RAIDUTIL="/opt/MegaRAID/CmdTool2/CmdTool2";elif [ "/opt/MegaRAID/MegaCli/MegaCli64" ]; then    RAIDUTIL="/opt/MegaRAID/MegaCli/MegaCli64";fi
$RAIDUTIL -adpallinfo -aall | grep -E '(Adapter #|FW Version|Product)' | grep -B1 -A1 8888ELP


 


3.  If you receive no output, your appliance does not have an 8888ELP RAID controller and you should proceed no further.


 


4.  In the third line, the current firmware version will be shown. If the version is not 1.40.342-1650 or newer then you should apply the latest supported firmware by following the "Applying the Firmware Update" below.  Take note of the adapter number from the first line of output, which must be specified whilst applying the update to the controller.


Applying the Firmware Update:
1.  Download the attached SAS1078_FW_Image.rom file and scp it to the appliance's /root directory
2.  Log into the appliance via ssh as
root
3.  Copy and paste the following commands, taking care to enter the correct adapter number (i.e. -a0 or -a1), which you should have taken note of in step 4 of the preceding section:


 


cd /root


if [ -f "/opt/MegaRAID/CmdTool2/CmdTool2" ]; then RAIDUTIL="/opt/MegaRAID/CmdTool2/CmdTool2";elif [ "/opt/MegaRAID/MegaCli/MegaCli64" ]; then    RAIDUTIL="/opt/MegaRAID/MegaCli/MegaCli64";fi


$RAIDUTIL -AdpFwFlash -f a59723_SAS1078_FW_Image.rom -a<ADAPTER NUMBER>


 


4.  Do NOT interrupt the upgrade process. System will inform the user when the firmware upgrade has been completed with the following messages:


           Adapter 0: MegaRAID SAS 8888ELP
     
     ......


     Download Completed.
     Flashing image to adapter...
     Adapter 0: Flash Completed.


     Exit Code: 0x00
 
5.  Stop the NetWitness services, shutdown and power the appliance back on so the RAID controller loads the new firmware. This reboot could take a few minutes.


a59723_SAS1078_FW_Image.rom

NotesVersion Numbers:   
===============
Current Firmware Package:      11.0.1-0048 (EF-P34)
Current Package Details:       APP-1.40.342-1650_BB-1.00.00.01-0012_BIOS-2.07.00_WEBBIOS-2.2-22-e_15-Rel
Previous Firmware Package:     11.0.1-0036 (EF-P23)
Previous Package Details:      APP-1.40.252-1113_BB-1.00.00.01-0012_BIOS-2.07.00_WEBBIOS-2.2-22-e_14-Rel

 
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