000034377 - Email body is not displaying the ${OptionalComments} value in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Jan 16, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000034377
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.8.1, 6.9.1, 7.0, 7.0.1
When a request is created using the form, the email body is not displaying the ${OptionalComments} value.  For example, 

  1. Add the comment variable in the email node for the supervisor or fulfillment workflow.
User-added image

  1. Create a form involving the same workflow with random fields.
User-added image

  1. Generate a Change Request using the form.
User-added image

  1. Add a comment while performing the request.
User-added image

  1. Check the email log and you will not be able to see the texts in the comment field.
User-added image
CauseThe query to get the comments did not include the Request Form Change Request Item type.
ResolutionUpgrading to V7.0.01 P02. will resolve this issue.