000034377 - Email body is not displaying the ${OptionalComments} value in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Jan 16, 2017•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034377
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.8.1, 6.9.1, 7.0, 7.0.1
 
Issue
When a request is created using the form, the email body is not displaying the ${OptionalComments} value.  For example, 

  1. Add the comment variable in the email node for the supervisor or fulfillment workflow.
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  1. Create a form involving the same workflow with random fields.
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  1. Generate a Change Request using the form.
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  1. Add a comment while performing the request.
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  1. Check the email log and you will not be able to see the texts in the comment field.
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CauseThe query to get the comments did not include the Request Form Change Request Item type.
ResolutionUpgrading to V7.0.01 P02. will resolve this issue.
 

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