000034765 - Cannot browse to RSA SecurID Access Identity Router Application Portal with Chrome 56

Document created by RSA Customer Support Employee on Feb 1, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034765
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Identity Router
  • Browsing to your application portal hosted by the SecurID Access Identity Router virtual appliance fails if using Google Chrome 56.
  • The same issue will affect the https://<managementIP>/setup.jsp pages of the identity router(s): .
  • When trying to connect to the portal or setup.jsp pages, Chrome will report:
This site can't be reached
<IDR IP address> unexpectedly closed the connection.  

For example:

This site can't be reached.
CauseChrome 56 has tighter restrictions on the supported ciphers for encrypting and decrypting data than earlier versions.
ResolutionPerform an update of your Identity Router Cluster(s).
See the RSA Link service notification entitled RSA SecurID Access - Chrome 56 update advisory for additional information.