000034777 - Cannot export HTML in RSA Archer 6.1: An error has occurred during the export process. The export file cannot be completed.

Document created by RSA Customer Support Employee on Feb 6, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034777
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.1.0.1
 
IssueExporting HTML gets an error message: An error has occurred during the export process. The export file cannot be completed.
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Sample exception from the w3wp log file:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
  <ApplicationData>
    <TraceData>
      <DataItem>
        <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
          <TraceIdentifier>Archer.NET</TraceIdentifier> 
          <Description>Object reference not set to an instance of an object.</Description> 
          <AppDomain>/LM/W3SVC/2/ROOT-1-131296497478981560</AppDomain> 
          <Exception>
            <ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> 
            <Message>Object reference not set to an instance of an object.</Message> 
            <Source>ArcherTech.Web.Modules.Foundation</Source> 
            <StackTrace> at ArcherTech.Web.Modules.Foundation.Views.PrintExportPresenter.ExportRecord(SessionContext sessionContext, PrintExportCriteria printExportCriteria)</StackTrace> 
          </Exception> 
        </TraceRecord> 
      </DataItem> 
    </TraceData> 
  </ApplicationData> 
</E2ETraceEvent>


 
CauseThe file type ".html" is not in the File Creation Restriction Whitelist. This is a known defect logged as ARCHER-29842 and fixed in 6.2.
Resolution
  1. Open the Archer Control Panel (ACP).
  2. From the Installation Settings tab, select the File Creation Restriction tab.
  3. If Whitelist is enabled for Filter Type, add .html to the Whitelist.
  4. Another option is to select None for Filter Type.
  5. Click Save.
  6. Confirm html will export correctly.
 
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