000034803 - How to reset a forgotten RSA SecurID Access Administration Console password

Document created by RSA Customer Support Employee on Feb 10, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034803
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Cloud
 
IssueIf you do not know, or have forgotten, your RSA SecurID Access Administration Console password, you will either need to get another administrator to set a new password for you or use the Forgot Password link on the Administration Console login page.
Tasks 
Resolution

Option 1: Have a Super Administrator reset your password


See Edit a Super Admin Account on the Administration Console for instructions.
 


Option 2: Use the Forgot Password Link


  1. Click the Forgot Password link on the RSA SecurID Access Administration Console login screen:
User-added image

 

  1. A Forgot Password window will pop up for you to enter an email address. This must be the same email address as the username with which you are attempting access the console. For example, if you have forgotten the password for username myemail@mycompany.com, then you must enter myemail@mycompany.com in the Forgot Password window.  When you click Send, the reset password email will be sent to myemail@mycompany.com.  It is not possible to reset the password for your username by sending to a different email address.
"Forgot Password" pop-up window

  1. The login page will be displayed again, showing the message:   An email has been sent to reset your password
  2. When you receive the reset password email, click the Reset Password link.
  3. A window will open in your browser allowing you to reset the password.
  4. You should now be able to return to the Administration Console login page and login successfully with your username and the new password.

Additional Tips for Forgot Password


This method relies on the email address entered in the Forgot Password pop up window being the same as the username whose password has been forgotten and you need to be able to receive emails sent to that address.  When using this method:
  • Administrator usernames defined in RSA SecurID Access should be valid email addresses that the user can access.  If not, the Forgot Password method cannot be used to reset a password.
  • If the email address entered at Step 2. above is not a username defined in RSA SecurID Access, you will still receive the confirmation message that an email has been sent to reset your password; however, no email will be sent.  This is by design and is not a product error.
  • If the wrong user's email address is entered in the Forgot Password pop-up window, the other user will not be affected unless they:
    • Receive the email, and 
    • Click on the Reset Password link, and
    • Change their password.  
  • Take care if you have two or more usernames that you use to login to the Administration Console.  Make sure that you enter the correct username's email address in the Forgot Password pop-up window, so that you do not accidentally reset the wrong password.
  • If you do not receive the reset password email, check for common email problems, such as network delays, a mistyped or a wrong email address entered in the pop-up window or that the email may have been sent to your junk email folder.  Reset password emails are sent by RSA Via <noreply@rsavia.com> . 
  • If you are unable to use the Forgot Password option due to email or other issues, a Super Administrator in your organization can reset your password for you as discussed above.
NotesIf you know your current password but want to change it, you can still use either of the above methods or you can follow the steps to Change Your Account Name and Password in the Administration Console.

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