000013454 - Unable to run the FIM backupConfig.cmd command in RSA Federated Identity Manger (FIM) 4.1

Document created by RSA Customer Support Employee on Feb 20, 2017Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000013454
Applies ToRSA Product Set: RSA Federated Identity Manger (FIM)
RSA Version/Condition: 4.1
  • Unable to run the FIM backupConfig.cmd command.
  • "Export Failed" when attempting to run backupConfig.cmd
  • When running backupConfig.cmd the following exception is generated:

java.lang.NoSuchMethodError: javax.jdo.FetchPlan.getGroups()Ljava/util/Collection;

CauseThis error indicates that there is an incompatibility between the classes in the fim.jar file and the jdo libraries.
ResolutionEnsure that the FIM hotfix has been applied correctly.  Ensure that the entire contents of the lib directory in rsa-fim-config.zip is copied over to the rsa-fim-config/lib directory.  
NotesDo not archive any backup copies of jar files in the lib directory. If you need to archive the jars, archive them outside of the path.
Legacy Article IDa56562