|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1, 8.2
|Issue||The backup taken from the Operations Console fails when backing up the database with the following message:|
There was a problem processing your request.
An error occurred while backing up the system: Failed to backup the database
Please call customer support. For error details, check the 'Advanced Status View'
The Advanced View shows the following message:
Starting Database backup..
|Cause||The database size is so large that it takes more than 60 minutes to back up its database. In the instant case, it had grown to over 1 GB in size.|
rsaadmin@am81p:/opt/rsa/am/utils> cd ../pgsql/bin
db=# SELECT * FROM rsa_rep.ims_config_value WHERE name LIKE '%auth_manager.backup_restore.timeout.minutes%';
db=# UPDATE rsa_rep.ims_config_value SET VALUE = '120' WHERE name LIKE '%auth_manager.backup_restore.timeout.minutes%';