|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: SA Security Analytics UI
RSA Version/Condition: 10.6.1.1
Product Name: SA-HYBRID-L
Product Description: SecAnlytcs Hybrd Dplymnt Logs
|Issue||After a weekly report has been created and opened, the ability to drill down into the findings via provided Hyperlinks produces following error in the pop-out screen.|
|Cause||- The reporting engine source was hybrid concentrator which was down and disappeared from the GUI|
- So when we try to drill down and looking for the service id we got error and the service id no longer exist
|Resolution||1. Add the hyper appliance back to the GUI in the hosts tab|
2. Go the Reporting engine config page and remove the service and add it back to reflect the correct id
3. Restart the reporting engine service " stop rsasoc-re / start rsasoc-re"
4. Go the the reports and add the sources back to customer reports.