000034895 - Manage Data Feeds window will not open in RSA Archer 6.2.0.1

Document created by RSA Customer Support Employee on Mar 1, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034895
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.2 P1
 
IssueTrying to open Manage Data Feeds window gives unexpected error.
The following exception is from the Archer w3wp log file:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
  <ApplicationData>
    <TraceData>
      <DataItem>
        <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
          <TraceIdentifier>Archer.Web</TraceIdentifier> 
          <LogReferenceId>022817-210236-1652</LogReferenceId> 
          <Description>
            [HttpWebRequest_WebException_RemoteServer]Arguments: NotFoundDebugging resource
            strings are unavailable. Often the key and arguments provide sufficient information to
            diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.50901.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer
          </Description> 
          <AppDomain>/LM/W3SVC/1/ROOT/RSAarcher-1-131326889107896043</AppDomain> 
          <ContextData>
            <BaseUrl>http://XXXXXXXX/RSAarcher/Integration/DFSExecutionSummary.aspx</BaseUrl> 
            <PageID>DFSExecSummary</PageID> 
          </ContextData> 
          <Exception>
            <ExceptionType>ArcherTech.Web.UI.ArcherException, ArcherTech.Web, Version=6.2.100.1061, Culture=neutral, PublicKeyToken=null</ExceptionType> 
            <Message>
              [HttpWebRequest_WebException_RemoteServer]Arguments: NotFoundDebugging resource strings are unavailable.
              Often the key and arguments provide sufficient information to diagnose the problem.
              See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.50901.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer
            </Message> 
            <Source>
            </Source> 
            <StackTrace>
              at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
              at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)
              at ArcherTech.SL.DataFeed.Proxy.DataFeedService.DataFeedServiceClient.DataFeedServiceClientChannel.EndGetRegisteredFeedList(IAsyncResult result) at ArcherTech.SL.DataFeed.Proxy.DataFeedService.DataFeedServiceClient.ArcherTech.SL.DataFeed.Proxy.DataFeedService.IDataFeedService.EndGetRegisteredFeedList(IAsyncResult result)
              at ArcherTech.SL.DataFeed.Proxy.DataFeedService.DataFeedServiceClient.OnEndGetRegisteredFeedList(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)
            </StackTrace> 
          </Exception> 
        </TraceRecord> 
      </DataItem> 
    </TraceData> 
  </ApplicationData> 
</E2ETraceEvent>


 
CauseWhen Archer was upgraded from 6.1.0.1 to 6.2.0.1, a warning message was shown.
The license for this instance is for an older version of Archer. Please update your license with a new license key for the current version. Archer will not work properly with the current license.
User-added image

 

After clicking OK, Archer appeared to be fine. The 6.1.0.1 license should have been correct for 6.2.0.1.
 
Resolution
  1. Contact Account Manager to generate a new license for 6.2.0.1.
  2. Open the Archer Control Panel (ACP) and open the Instance Settings.
  3. Click the Update License Key button to refresh the new key.

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