on Feb 27, 2017Article Content
| Article Number | 000034882 |
| Applies To | RSA Product Set: RSA NetWitness Logs and Packets RSA Product/Service Type: SA Core Appliance RSA Version/Condition: 10.6.x Platform: CentOS O/S Version: 6 |
| Issue | After completing the RSA NetWitness Logs and Packets upgrade, then rebooting the Decoder and Concentrator, in the web user interface, Administration > Services, the Decoder or Concentrator services appear to be stuck showing "Initializing Databases". The services are confirmed to be functioning normally. |
| Cause | There is a display error in the web user interface. |
| Resolution | 1. Confirm the Decoder capture, or Concentrator aggregation is working. For the service in the web user interface that is showing "Initializing Databases", go to Administration > Services > {Initializing_Databases_Service} > View > Stats For the Decoder (Log or Packet) confirm the current Capture Packet Rate is above zero. For the Concentrator confirm the Status shows "consuming", and the Rate is above zero. 2. Perform a Test Connection on the service. This can sometimes resolve the display issue.
If the previous step didn't clear the amber icon showing "Initializing Databases", then ssh login to the SA Server, and restart the jettysrv service with the command, restart jettysrv |