|Applies To||RSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)|
RSA Version/Condition: 6.9.1
|Issue||An issue has been found that a user is unable to log into RSA Identity Governance and Lifecycle if the user password contains any special characters that contain accents, umlauts, etc. See the screenshots below:|
Also failed to test the user login in the Authentication Source under Admin > System > Authentication tab.
However, the user has no problem using the same password to log on their Remote Desktop Web Access, as in the screenshot below:
|Cause||This issue occurs when using various extended ASCII codes (from 192 – 255) that the product cannot recognize. These characters include, but are not limited to:|
á, à, â, ä, Ä, ç, é, è, ê, ë, í, î, ï, ñ, Ň, ó, ô, ö, Ö, ú, ù, û, ü, Ü, ß
This issue was discovered by a customer using Spanish language characters, but impacts any password using extended ASCII characters. See Special ASCII Characters and their HTML Entities for a list of extended ASCII codes.
|Resolution||This issue has been reported in engineering ticket ACM-69706. If you would like to track the latest status of this bug fix, please contact RSA Technical Support.|
|Workaround||The workaround is that the user needs to reset the password without using any special characters in order to be able to log on RSA Identity Governance and Lifecycle successfully.|