000034857 - Warning message trying to Save Workflow in RSA Archer: Advanced Workflow has unsaved changes. Please save or revert.

Document created by RSA Customer Support Employee on Mar 3, 2017Last modified by RSA Customer Support Employee on Jun 13, 2017
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Article Number000034857
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.x
IssueWhen trying to save a workflow (Creating a new one or save an already existing one) after clicking the save workflow button nothing happens. Normally you will find the processed saved pop up like below.
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However when you click save workflow you do not see this message. Then when you click save or apply for the application/questionnaire you receive the below error.
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When getting this error run Browser Developer Tools (usually F12 key) before clicking the save or apply of the application and capture the Network traffic of the click of save.You will see the below and specifically note the PUT method 404 failure.
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This does not provide much information on why it is failing so you should set up a trace to capture more information. Enabling a module in IIS called the Failed Request Tracing module can help get more details on why IIS isn't able to route certain requests. You can install it by following the steps below:
  1. From Windows Server go to Server Manager -> Select "Web Server (IIS)" Role -> Select "Add Role Service" -> Select "Tracing" under "Health and Diagnostics". Say Yes to allow it to install the module
  2. From the top level node in the IIS Manager, select "View Sites" from the Actions pane to the right. Select the Default Web Site, and under the Configure section in the Actions pane to the right choose "Failed Request Tracing...". Enable the module and note the path it logs to.
  3. Go back to the Default Website in IIS, and there should be a new icon for Failed Request Tracing. From that icon you can select particular error codes that you want more information on.
  4. Retry the test URL and see if it gives you more information

There's a step-by-step guide to setting up failed request tracing here: https://www.pluralsight.com/blog/it-ops/iis-7-troubleshooting

When the trace has been configured reproduce the error message so that it is captured. Navigate to the logging directory of the trace and you will see all of the files. Open the latest file and you will see the entry for the failed request. It will be like the below.
2017-02-20 07:45:42 PUT /RSAarcher/workpoint/rest/processes.svc/1003-CUST _dc=1487576742752&refresh=true&replace=false&checkSyntax= 80 - Mozilla/5.0+(Windows+NT+6.3;+WOW64;+Trident/7.0;+rv:11.0)+like+Gecko http://localhost/RSAarcher/apps/ArcherAWF/AppClientArchitectDesktop/Home.aspx?
features=%7b%22database%22%3a%22DEVELOPMENT%22%2c%22defaultNode%22%3a%22start%22%2c%22disableActivityNode%22%3atrue%2c%22disableAutomatedNode%22%3atrue%2c%22disableDelayNode%22%3atrue%2c%22disableNodeTemplateNode%22%3atrue%2c%22disableServerAutomatedNode%22%3atrue%2c%22disableSplitNode%22%3atrue%2c%22disableSubProcessNode%22%3atrue%2c%22disableTranTemplate%22%3atrue%2c%22header%22%3afalse%2c%22jobToolbar%22%3afalse%2c%22processId%22%3a%221003:CUST%22%2c%22processProperties%22%3atrue%2c%22processTabbar%22%3afalse%2c%22processToolbar%22%3atrue%2c%22processToolbox%22%3a2%2c%22username%22%3a%22883FA3201CF350EBA977AE46EB3EB69C%22%7d&appId=102&levelId=62&taskManagementEnabled=True&levelGUID=b085b230-e20f-41df-a849-f5d6811447ea 404 6 0 0

The end of the entry you will see 404 6 0 0 and this is specifically Verb denied. When request filtering blocks an HTTP request because of a denied HTTP verb, IIS will return an HTTP 404 error to the client and log the following HTTP status with a unique substatus that identifies the reason that the request was denied.
CauseThis issue was caused due to there being server hardening in place which had been configured to only allow certain verbs.
The configuration was the same as below.
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ResolutionAs you can see from the above image, the PUT verb has not been added to the list of allowed verbs. When restricting verbs on the server you will need to add 4 verbs so that Archer functions as expected. You need to have the below verbs with allowed status:
  • GET
  • POST
  • PUT
When all verbs have been added it will look like the below.
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If you don't wish to list all the verbs within the HTTP verbs tab, you can edit feature settings.
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Look at the second check box. If it is checked, no need to add the Verbs in HTTP Verbs tab. If it is unchecked, then we have to add these in HTTP Verbs tab.
If the above doesn't resolve the issue. Make sure that WebDav publishing is disabled on the server level. 
The steps to do this can be found in KB000032507