|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 188.8.131.52
|Issue||A notification configured as "Separate Emails", that contains a user in the "CC" field that matches another user in the "To" field, will fail and generate the following error:|
ArcherTech.Notifications.Workflow.SendNotification.SendNotificationJob, ArcherTech.Notifications, Version=5.5.30300.1010, Culture=neutral, PublicKeyToken=null 2016-12-15 20:57:19.913 (removed) 2016-12-15 20:57:21.163 Failed
|Cause||The "CC" field is invalid for selection when the notification is configured for "Separate Emails" but a situation has been identified where this value may remain populated after a configuration change, or may be populated by a package installation, resulting in the notification's configuration to become invalid.|
|Resolution||This will be fixed in a future release.|
|Workaround||1. Edit the notification|
2. Change the notification from "Separate Email" to "One Email"
3. Remove any visible contents of the "CC" field. (if applicable)
4. Save the notification
5. Edit the notification.
6. Change the notification from "One Email" back to "Separate Email"
7. Save the notification