000034909 - RSA Identity Governance and Lifecycle displays a blank page instead of the logout URL

Document created by RSA Customer Support Employee on Mar 10, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034909
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1, 7.0.0, 7.0.1
 
IssueRSA Identity Governance and Lifecycle displays a blank page instead of the logout URL.
The expected result is that after logging out, the user should be presented with the logon page again.
 
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Instead the user is left at a blank page. The URL for the page is shown as https://{hostname}/aveksa/main?ReqType=Dialog&PageID=LogoutDialog&Action=New.
 
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CauseThis issue may occur if you have applied RSA Identity Governance and Lifecycle 6.9.1 P15 or later and have the Edit User Interface Settings with Show confirmation when logging out set to No.
 
ResolutionThis issue is currently unresolved. 
WorkaroundConfigure the system to display a confirmation dialog when logging out.
  1. Under the Admin menu select User Interface.
  2. On the Settings tab select Edit
  3. Change Show confirmation when logging out from No to Yes.  This will display the logout prompt Do you really want to log out?
  4. After selecting Yes, the user will be left at the logon screen as expected.

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