000034916 - Cannot connect to iDRAC interface on RSA Security Analytics appliance

Document created by RSA Customer Support Employee on Mar 14, 2017Last modified by RSA Customer Support on Apr 24, 2019
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Article Number000034916
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Appliance
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x
Platform: CentOS
O/S Version: 6
IssueThe link LED for the iDRAC interface does not light up when the iDRAC is correctly configured and the network cable is firmly connected to both the iDRAC port and the switch.

The other ports can be connected successfully using the same network cable.
CauseThe iDRAC interface may appear to be offline if Auto Negotiation is set to Off as shown below and the currently configured setting is not supported by the switch.
User-added image
ResolutionIn order to resolve the issue, set Auto Negotiation to On using the iDRAC setting utility by referencing the Integrated Dell Remote Access Controller 8/7 Version User’s Guide.