000034904 - How to Upgrade the Virtual Machine to the Latest Hardware Version for NetWitness Virtual Machines

Document created by RSA Customer Support Employee on Mar 15, 2017Last modified by RSA Customer Support Employee on Apr 14, 2017
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Article Number000034904
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x
IssueRSA distributed OVA files in an older virtual hardware version that may not support as many vCPU and other virtual resources required in the customers environment.  This may change in future releases but this is true from versions 10.4 through 10.6.  
The customers will have to manually update the virtual hardware version using the vSphere tools available through that product. 
ResolutionView the following VMware KB article and follow the steps to upgrade the virtual machine hardware version.
There is a PDF of this document as of 03 March 2017 attached in case the link becomes unavailable.