Article Number | 000031561 |
Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: All Security Analytics Virtual Appliances RSA Version/Condition: 10.4.x, 10.5.x, 10.6.X Platform: CentOS O/S Version: 6 |
Issue | When a Virtual Log collector is rebooted, the VMware Remote Console hangs at "Provisoning Agent: Starting:" as shown below.
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Cause | This condition does not affect the virtual machine functionality but the console hangs at this stage. This is due to a configuration issue, tty1 is not included in the range of active consoles in the /etc/sysconfig/init configuration file. |
Resolution | Verify the active consoles parameter using the following command. grep ACTIVE /etc/sysconfig/init
 Note that the output indicates the active consoles are 2 through 6 and console 1 is inadvertently omitted from the configuration. Use these steps to correct the configuration.
- Select console 2 by pressing [Ctrl]+[Alt]+[F2].
- Edit the configuration file:
vi /etc/sysconfig/init
- Locate the line containing "ACTIVE_CONSOLES=/dev/tty[2-6]"
- Edit this line and change "tty[2-6]" to "tty[1-6]".
- Restart the appliance to implement the change.
At the next reboot you should be able to access the standard login prompt through the VMware Remote Console as show below.
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