|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: All Security Analytics Virtual Appliances
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.X
O/S Version: 6
|Issue||When a Virtual Log collector is rebooted, the VMware Remote Console hangs at "Provisoning Agent: Starting:" as shown below.|
|Cause||This condition does not affect the virtual machine functionality but the console hangs at this stage.|
This is due to a configuration issue, tty1 is not included in the range of active consoles in the /etc/sysconfig/init configuration file.
|Resolution||Verify the active consoles parameter using the following command.|
grep ACTIVE /etc/sysconfig/init
Note that the output indicates the active consoles are 2 through 6 and console 1 is inadvertently omitted from the configuration.
Use these steps to correct the configuration.