000031561 - Virtual RSA Security Analytics Appliances Hang in VMware Remote Console at "Provisioning Agent: Starting" at Reboot

Document created by RSA Customer Support Employee on Mar 16, 2017Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031561
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: All Security Analytics Virtual Appliances
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.X
Platform: CentOS
O/S Version: 6
 
IssueWhen a Virtual Log collector is rebooted, the VMware Remote Console hangs at "Provisoning Agent: Starting:" as shown below.
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CauseThis condition does not affect the virtual machine functionality but the console hangs at this stage.
This is due to a configuration issue, tty1 is not included in the range of active consoles in the /etc/sysconfig/init configuration file. 
 
ResolutionVerify the active consoles parameter using the following command.
grep ACTIVE /etc/sysconfig/init 
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Note that the output indicates the active consoles are 2 through 6 and console 1 is inadvertently omitted from the configuration.  
Use these steps to correct the configuration.
  1. Select console 2 by pressing [Ctrl]+[Alt]+[F2].
  2. Edit the configuration file:
vi /etc/sysconfig/init

  1. Locate the line containing "ACTIVE_CONSOLES=/dev/tty[2-6]"
  2. Edit this line and change "tty[2-6]" to "tty[1-6]".
  3. Restart the appliance to implement the change.
At the next reboot you should be able to access the standard login prompt through the VMware Remote Console as show below.
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