|Applies To||RSA Product Set: NetWitness Platform, SecurID|
RSA Product/Service Type: Security Analytics Server, Authentication Agent for PAM
RSA Version/Condition: 10.4 and above
Platform: CentOS, Jetty Server
|Issue||Jetty server crashes while setting up the RSA Authentication Agent for PAM, which leads to inability to access the RSA NetWitness Platform web interface.|
Instructions for configuring the RSA Authentication Agent for PAM can be found in the RSA NetWItness Platform documentation.
While performing the steps to install the PAM module, this will cause the Jetty server to crash if the setup isn't completed.
|Cause||This issue is related to the PAM configuration file /etc/pam.d/securityanalytics on the RSA NetWitness Platform server, which needs to be modified while performing the module installation steps. Failure to fully configure this file and perform all of the module installation steps results in the Jetty service crashing.|
|Resolution||This issue will be resolved once the PAM configuration set up is fully completed.|
Note: It may require to restart jetty service by issuing the commands below on the RSA NetWitness Platform Server.