000034824 - Jetty Server crashes when the configuration setup for PAM authentication with RSA SecurID is not fully completed for the RSA NetWitness Platform

Document created by RSA Customer Support Employee on Mar 16, 2017Last modified by RSA Customer Support on Oct 27, 2019
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Article Number000034824
Applies ToRSA Product Set: NetWitness Platform, SecurID
RSA Product/Service Type: Security Analytics Server, Authentication Agent for PAM
RSA Version/Condition: 10.4 and above 
Platform: CentOS, Jetty Server
IssueJetty server crashes while setting up the RSA Authentication Agent for PAM, which leads to inability to access the RSA NetWitness Platform web interface.

Instructions for configuring the RSA Authentication Agent for PAM can be found in the RSA NetWItness Platform documentation.

While performing the steps to install the PAM module, this will cause the Jetty server to crash if the setup isn't completed. 

CauseThis issue is related to the PAM configuration file /etc/pam.d/securityanalytics on the RSA NetWitness Platform server, which needs to be modified while performing the module installation steps. Failure to fully configure this file and perform all of the module installation steps results in the Jetty service crashing.
ResolutionThis issue will be resolved once the PAM configuration set up is fully completed.

Note: It may require to restart jetty service by issuing the commands below on the RSA NetWitness Platform Server.

# stop jettysrv
# start jettysrv