000034945 - Silverlight admin pages load slowly in RSA Archer GRC 5.x, 6.1, 6.2

Document created by RSA Customer Support Employee on Mar 16, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034945
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x, 6.1.x, 6.2.x
 
IssueArcher admin pages using Silverlight download various zip files to the browser, such as:

/ArcherSSO/ClientBin/C1.Silverlight.RichTextBox.Toolbar.4.0.20102.80.zip
/ArcherSSO/ClientBin/C1.Silverlight.SpellChecker.4.0.20102.80.zip
/ArcherSSO/ClientBin/C1.Silverlight.Toolbar.4.0.20102.80.zip

McAfee security products variously named SiteAdvisor, WebAdvisor, Web Control or McAfee Endpoint Security scan downloaded files, and can cause pages to load slowly.
 
ResolutionExclude the IP addresses for the Archer web servers from scanning by these security products.

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