|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager, Authentication Manager Prime
RSA Version/Condition: 8.1, 1.x
Platform: Windows 2008 or WIndows 2012
Platform (Other): Tomcat
|Issue||Java was updated on the Windows 2008 or 2012 Server where the AMIS framework, SSP or HDAP is installed. Now Tomcat services fail to start.|
The tomcat commons-daemon.date.log for each service report the following error:
[2015-08-17 10:34:08] [info] [ 1812] Commons Daemon procrun (184.108.40.206 64-bit) started
Logs for Tomcat are typically going to be in C:\RSA\Tomcat7-AMIS\Logs. Note for each AMIS item there is a different Tomcat7 folder instance. In this case, refer to the commons-daemon.<date>.log which will contain the current date in place of the word date.
|Cause||The error is due to the version number change which causes the file to not be found, just as the log noted. When Java is updated on the Windows side, the update deletes the old Java folder contents. All that is left is the folder with a few empty sub folders. In this case the updated version is now jre1.8.0_51 as compared to jre1.8.0_45, as shown:|
When Tomcat starts it looks for the Java Virtual Machine path defined in the Tomcat configuration and can no longer find the jvm.dll file it needs to start. The path started out as C:\Program Files\Java\jre1.8.0_45\bin\server\jvm.dll which causes the error during startup.
|Resolution||To resolve the issue simply change the path so it points to the updated Java directory and services should start without issues. |