| Article Number | 000034955 |
| Applies To | RSA Product Set: Security Management
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.3.1
RSA Product/Service Type: Archer
RSA Version/Condition: 6.2.1, 6.2, 6.1 |
| Issue | License Error encountered when installing SecOps 1.3.1 Solution Package to Archer 6.2 or 6.1 Use Case Instance when a valid SecOps Use Case license is applied.
Unable to save the unlicensed workspace Security Operations Management.
Unable to save the unlicensed solution Incident Response.
Unable to save the unlicensed solution SOC Program Management.
Unable to save the unlicensed solution Data Breach Response.
Unable to save the unlicensed solution Staffing Management.
Unable to save the unlicensed solution Crisis Management.
Unable to save the unlicensed solution Policy Management.
Unable to save the unlicensed solution Threat Management.
Unable to save the unlicensed solution Incident Management.
Unable to save the unlicensed solution Vendor Management.
Unable to save the unlicensed solution Compliance Management.
Unable to save the unlicensed solution Risk Management.
Unable to save the unlicensed solution Audit Management Offline.
Unable to save the unlicensed solution Vulnerability Risk Management.
Unable to save the unlicensed solution Quality Management.
Unable to save the unlicensed solution Policy Exception Management.
Unable to save the unlicensed solution Business Infrastructure.
|
| Cause | Solution mapping for Use Case based license is different to Solution based license |
| Resolution | - Download the appropriate Use Case packages for 6.1 or 6.2 Use Case instance.
Note: Data Feed files (.dfx5) for SecOps are available for the above two Use Case packages.
- Installation instructions for the User Cases are detailed in the Use Case guide
|
| Notes | Solution package from https://community.rsa.com/docs/DOC-44272 is applicable to a solution based instance e.g. 6.0 or 5.5.x platform. |
on Mar 21, 2017