000034954 - RSA NetWitness Logs and Packets GUI Update Not Reflecting in UI After Reboot

Document created by RSA Customer Support Employee on Mar 21, 2017
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Article Number000034954
Applies To

RSA Product Set: NetWitness Suite


RSA Product/Service Type: Logs and Packets


RSA Version/Condition: 10.6+


Platform: CentOS


O/S Version: 6

IssueIn certain situations, the UI will not reflect a successful upgrade even after a reboot, as seen below in the Administration > Hosts screen.
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Verify the status at the command line by running the command below shows a successful upgrade.  Exact software version will depend on the desired upgrade version - check release notes for the exact version.  In this example, the upgrade is from 10.6.0.0 to 10.6.2.0.
rpm -qa | grep <desired software version>
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CauseThe MongoDB on the SA Server does not update properly after a successful upgrade.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
Workaround1) SSH to the SA Server and run the below commands.
 
After SSHing into the appliance: mongo puppet
At the prompt: db.appliance_update.drop()
At the next prompt: exit
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2) Back in the GUI, navigate to the Administration > Hosts page, upgrade the appliance again, and reboot the appliance.
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3) After the reboot, verify the upgrade was successful.
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