on Mar 21, 2017Article Content
| Article Number | 000034954 |
| Applies To | RSA Product Set: NetWitness Suite RSA Product/Service Type: Logs and Packets RSA Version/Condition: 10.6+ Platform: CentOS O/S Version: 6 |
| Issue | In certain situations, the UI will not reflect a successful upgrade even after a reboot, as seen below in the Administration > Hosts screen. Verify the status at the command line by running the command below shows a successful upgrade. Exact software version will depend on the desired upgrade version - check release notes for the exact version. In this example, the upgrade is from 10.6.0.0 to 10.6.2.0. rpm -qa | grep <desired software version>  |
| Cause | The MongoDB on the SA Server does not update properly after a successful upgrade. |
| Resolution | This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release. |
| Workaround | 1) SSH to the SA Server and run the below commands. After SSHing into the appliance: mongo puppet At the prompt: db.appliance_update.drop() At the next prompt: exit  2) Back in the GUI, navigate to the Administration > Hosts page, upgrade the appliance again, and reboot the appliance.   3) After the reboot, verify the upgrade was successful.  |