RSA Product Set: NetWitness Suite
RSA Product/Service Type: Logs and Packets
RSA Version/Condition: 10.6+
O/S Version: 6
|Issue||In certain situations, the UI will not reflect a successful upgrade even after a reboot, as seen below in the Administration > Hosts screen.|
Verify the status at the command line by running the command below shows a successful upgrade. Exact software version will depend on the desired upgrade version - check release notes for the exact version. In this example, the upgrade is from 10.6.0.0 to 10.6.2.0.
rpm -qa | grep <desired software version>
|Cause||The MongoDB on the SA Server does not update properly after a successful upgrade.|
|Resolution||This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.|
|Workaround||1) SSH to the SA Server and run the below commands.|
After SSHing into the appliance: mongo puppet
At the prompt: db.appliance_update.drop()
At the next prompt: exit
2) Back in the GUI, navigate to the Administration > Hosts page, upgrade the appliance again, and reboot the appliance.
3) After the reboot, verify the upgrade was successful.