000034959 - RSA Archer Package installation fails to install Notifications and generates a Log Reference ID: Validation Failed: NotificationInstall

Document created by RSA Customer Support Employee on Mar 22, 2017
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Article Number000034959
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.1
IssueDuring package installation, an error may be logged for certain notifications, along with a Log Reference ID that contains the details of the failure for the notification installation.
The complete error message with more details will be written to Jobframework.Job.  Here is a snippet from the log:

<TraceIdentifier>Archer.Kernel.Packaging</TraceIdentifier>
<UserId>(removed)</UserId>
<LogReferenceId>(removed)</LogReferenceId>
<Description>Validation Failed: NotificationInstall</Description>
<AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
<ContextData>
  <ValidationMessage>
    <Key>ValidationMessageTemplates:NotificationErrorOccurred</Key>
    <Severity>Critical</Severity>
    <Description>An item with the same key has already been added.</Description>
    <Reason>NotificationSaveValidation</Reason>
    <Validator>ArcherTech.Kernel.Brokers.NotificationBroker, ArcherTech.Kernel, Version=5.5.40100.1013, Culture=neutral, PublicKeyToken=null</Validator>
  </ValidationMessage>
</ContextData>


 
CauseNotifications may fail to install if the Source Instance that generated the package contains a different "Email Recipient Options" configuration inside of the notification configuration than the same notification on the instance where the package is being installed.
ResolutionThis is a known defect, ARCHER-24808, that is currently planned to be fixed in a future release.
Workaround
  1. Manually reconfigure the "Email Recipient Options" for all notifications that failed in the package destination instance to match the notifications in the source instance from which the package was generated.
  2. Reinstall the package on the destination.

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