SA Cfg: Troubleshooting NTP Server Configuration

Document created by RSA Information Design and Development on Mar 22, 2017Last modified by RSA Information Design and Development on Sep 26, 2017
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This topic describes NTP server configuration issues that you may encounter and suggests solutions to these problems.

Issues Identified by Messages in the NTP Settings Panel or Log Files

This section provides troubleshooting information for issues identified by messages Security Analytics displays in the NTP Settings panel and log files.

                                                     
Message

User Interface:  Unexpected error occurred. First check the logs then contact Customer Care to resolve error.
System Log:

Timestamp              Level  Message
yyyy-dd-mmThh:mm:ss:ms  ERROR  com.rsa.smc.sa.adm.exception.MCOAgent
                              Exception: No request sent, we did
                              not discover any nodes 

Possible Cause

Low level Security Analytics configuration is in error or supporting service is not running. 

Solution

Contact Customer Care.

Message

User Interface:  Specified an invalid Hostname syntax.

Possible Cause Tried to enter NTP server hostname that does not confirm to IP address or FQDN syntax.
Solution

Reenter hostname in using correct syntax.

Message

User Interface:  Specified NTP server that already exists.

Possible Cause Tried to enter NTP server hostname that is already defined in Security Analytics.
Solution

Enter hostname for an NTP server not configured in Security Analytics.

Message

User Interface:  Cannot reach NTP server hostname.  Please verify the server address and your firewall settings.

Possible Cause The server address or firewall settings may be in error.
Solution

Verify the server address and your firewall settings and correct them if required.

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