|Applies To||RSA, Dell, and Dell EMC employees|
|Issue||An RSA, Dell, or Dell EMC employee receives a Jive SSO Error when attempting to log into RSA Link.|
An error occurred while attempting authentication through single sign-on (SSO)
|Cause||This error occurs when the user has not yet registered for an RSA Link account.|
|Resolution||The user must go to the RSA Registration Portal (which can be done by clicking on the REGISTER NOW button on the RSA Link home page) and register using their corporate email address. After registering, the user will be able to log in successfully using his/her corporate credentials.|
|Notes||After registering for an RSA Link account and logging in for the first time, it may take up to 60 seconds to be granted access to the sections of RSA Link that are restricted to employees.|
Click here to view other common authentication issues with RSA Link and how to resolve them.