000034977 - RSA employee receives a Jive SSO Error when logging into RSA Link

Document created by RSA Customer Support Employee on Mar 25, 2017Last modified by RSA Customer Support Employee on May 20, 2017
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Article Number000034977
Applies ToRSA, Dell, and Dell EMC employees
IssueAn RSA, Dell, or Dell EMC employee receives a Jive SSO Error when attempting to log into RSA Link.
An error occurred while attempting authentication through single sign-on (SSO)

User-added image
CauseThis error occurs when the user has not yet registered for an RSA Link account.
ResolutionThe user must go to the RSA Registration Portal (which can be done by clicking on the REGISTER NOW button on the RSA Link home page) and register using their corporate email address.  After registering, the user will be able to log in successfully using his/her corporate credentials.
NotesAfter registering for an RSA Link account and logging in for the first time, it may take up to 60 seconds to be granted access to the sections of RSA Link that are restricted to employees.
Click here to view other common authentication issues with RSA Link and how to resolve them.