000034847 - Cannot access Analytics application for reports in RSA Adaptive Authentication for eCommerce/3DSecure

Document created by RSA Customer Support Employee on Mar 29, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034847
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Product/Service Type: Adaptive Authentication for eCommerce/3DSecure
 
IssueA user logs into the Back office in RSA AAec 
https://www.securesuite.co.uk/backoffice/login.jsp?issuer=company_name
and attempts to enter the Analytics tab to get to reports. The following page then appears:
User-added image
ResolutionThis is likely because the IP is blocked. Please report all the IPs that the users team would be using for these reports to connect to RSA technical Support. Technical support will then have the RSA operations team allow these IPs to access the Analytics reports.

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