Article Content
Article Number | 000034794 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 6.8.1, 6.9.1, 7.0.x Platform (DB): Oracle 11.2.0.3 to 12.1.0.2 |
Issue | An Aveksa Statistics Report (ASR) cannot be generated (Admin > System > Diagnostics tab > Create Report) in RSA Identity Governance & Lifecycle.. The aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) has the following errors: 01/12/2017 16:17:21.735 ERROR (GuiSystemReportObjectStore) [com.aveksa.server.db.persistence.PersistenceServiceProvider] Executing Procedure: java.sql.SQLException: ORA-00603: ORACLE server session terminated by fatal error ORA-27102: out of memory Linux-x86_64 Error: 12: Cannot allocate memory Additional information: 108 Additional information: 1835008 ORA-04030: out of process memory when trying to allocate 1032 bytes (qmxlu subheap,qmemNextBuf:alloc) ... FAILED method=runStoredProcedure System_Report.Run, [ProcedureParameter[direction = IN name = null value = <SECTION REFERENCE='101'>
Thu Dec 08 13:15:21 2016 Errors in file /u01/app/oracle/diag/rdbms/avdb/AVDB/trace/AVDB_ora_7081.trc (incident=180976): ORA-04030: out of process memory when trying to allocate 1032 bytes (qmxlu subheap,qmemNextBuf:alloc) Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.) |
Cause | The ORA-04030 error is a known issue caused by Oracle Database Bug 19678658 which is a memory leak when using XML data. |
Resolution | For customers using the RSA-supplied Oracle database softwareThe Oracle database Patch 19678658 is included in the Appliance Updater, starting with the December 2017 version. Please check for the latest RSA Identity Governance and Lifecycle Updater, for your platform. Always install the latest Appliance Updater available for your platform.
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