|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||Failed to complete a manual backup with error at Backing up RADIUS:|
An error occurred whole backing up the system: Failed to backup RADIUS.
Please call customer support. For error details, check the Advanced Status View.
The Advanced View shows the error below:
An error occurred whole backing up the system:
Failed to backup RADIUS
The /opt/rsa/am/server/logs/ops-console.log shows the following error:
@@@2017-03-12 22:46:08,283 ERROR [serviceExecutor-1] GUILog.traceThrowable(637) | error:
|Cause||The audit log file ownership was root:rsaadmin on both the *.act and * log files in /opt/rsa/am/radius directory.|
In this instance the RADIUS configuration in the radius.ini is different from a standard installed configuration file. It may be an older RADIUS configuration inherited from the migrated system. For example, the customer has migrated from Authentication Manager 7.1.
It may be that the file owner and other configuration are being set incorrectly because the customer lacks the [AuditLog] section.
-rw------- 1 root rsaadmin 1149840 Mar 13 09:44 /opt/rsa/am/radius/20170331.log
sudo chown rsaadmin:rsaadmin /opt/rsa/am/radius/*.act
An example output of running ll or ls -l is similar to what is shown here:
/opt/rsa/am/server/rsaserv restart radius
mv /opt/rsa/am/radius/radius.ini /opt/rsa/am/radius/radius_old.ini
sudo chmod 644 /opt/rsa/am/radius/radius.ini
|Notes||The Advanced Status View may return an error:|
Backing up RADIUS audit logs...
entry '/am.radius.logs.deleteAfterBackup/vista.log' closed at '0' before the '147852' bytes specified in the header were written
Failed to backup RADIUS audit log files. IOException occurred.
Running an ls -al on the file shows the owner is root:
-rw------- 1 root rsaadmin 36236 May 6 11:17 /opt/rsa/am/radius/vista.log
To resolve, correct the ownership of the /opt/rsa/am/radius/vista.log to rsaadmin with the following command:
sudo chown rsaadmin:rsaadmin /opt/rsa/am/radius/vista.log
The backup should now complete correctly.