000034811 - Could DeviceID ever be same for two or more devices in RSA Adaptive Authentication for eCommerce/3DSecure?

Document created by RSA Customer Support Employee on Mar 30, 2017
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Article Number000034811
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Product/Service Type: Adaptive Authentication for eCommerce/3DSecure
RSA Version/Condition: 18
IssueRSA customers may want to know if the same Device ID  in the system as seen in the backOffice (Customer Support Portal)  is always the same device actually used? Is there a way that it could represent more than one device?

ResolutionIt should be extremely low probability that a single DeviceID would represent more than one device. 
The DeviceID is a tokenized version of the Device Fingerprint which is gathered from multiple points of data, some of which are located on the phone, computer, the network, browser information.   You should consider this unique. 
If the customer wants to investigate any particular instance then they would need to create a Customer Support Case and provide an  example transaction, for user, FI, time and date.